Customer Service

Taking care of our residents is the ultimate goal of every employee and Bethesda Health Group invests in continuous customer service training to ensure everyone enjoys the best that Bethesda has to offer.

Employees participate in a variety of programs to ensure that the residents continue to enjoy a superior experience. As part of its employee orientation and ongoing training, Bethesda presents the acclaimed "Fish" motivational seminar as well as "WOW! Customer Service" training.

This investment in and dedication to staff training has a direct impact on quality of care. In fact, the Centers for Medicare and Medicaid Services (CMS) has found that non-profit providers offer more hours of nursing care per patient each day and that they are cited for far fewer deficiencies when reviewed than their counterparts.